Returns & Exchanges
What we really want in UTAIGA is you to be 100% satisfied with our products. We stands behind the quality of everything we sell. However if you are for any reason unsatisfied with your purchase and want to return it, there is absolutely no problem.
How can I return or exchange product?
If we made mistake and you are looking for return a defective or incorrect item, please contact us here and we will make things right.
In the other case to return or exchange an item simply follow these steps:
1. Fill the Return Form included in the original package (If you can’t find it don’t worry, just download it here).
2. Send the product you want to return/exchange with the filled Return Form and original Invoice or confirmation email from your order back to our address:
Seansa RT, s.r.o.
Za Dielom 2
Rajecke Teplice 013 13
3. Once we recieve you package, we will notify you by email. If your new item is in stock it will be shipped out immediately. In case of refund, we will issue your refund as soon as possible, at most within 14 days of recieving your package.
Returns & Exchanges Terms
- Item you want to return or exchange must be in new (unworn/unwashed) condition.
- Items could be returned or exchanged only within 30 days of the original delivery to you.
- We are sorry, but we do not refund your shipping costs. The shipping cost of returning item is on you.
- Please do not send package as COD (cash on delivery). Items sent this way will not be accepted.
- We advise you to ship your returns via local postal services in order not to have any problems at customs. It is obligatory to write ‘Return Product’ on your package and also tell this information to the cargo personnel in charge. Otherwise, we cannot be responsible for any tax or extra charge.
- In case of refund, the total amount of original order will be refunded back to your bank accout via bank transfer. We do not refund by cash or check.
- For assistance regarding returns & exchanges, please contact us here.